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Below are some frequently asked
questions to help you get around Sea-Port Technical Controls. If you
cannot find the answer you are looking for, please contact customer
service at
TCCustomerService@sptcontrols.com
.To contact Portland customer service directly, call 1-800-562-3295 or for the Tempe customer service call 1-888-627-4755.
FIRST TIME
VISITORS
Why should I register at Sea-Port Technical
Controls?
When you register with Sea-Port Technical Controls, you will have access to all functions which use your company’s
account information and receive the following benefits:
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View pricing for your account
-
Real time stock availability
-
Place orders
-
Track and expedite orders
-
View order history
-
Create favorites lists
How do I register?
To start the registration process, fill
out the registration form found on the Register tab. Once you’ve
submitted the information, we will create your online account within 24
hours. You will receive an email notification stating that you can now
log in with your account number, user ID, and password.
What if I forgot my login information?
If you forget your Account Number or User
ID, simply contact customer service at
TCCustomerService@sptcontrols.com
. To contact Portland customer service directly, call
1-800-562-3295 or for the Tempe customer service call 1-888-627-4755. We will be happy to look up that information for
you.
If you have forgotten your Password,
click the “Forgot Your Password?” link on the Log In page. Once you
submit your account number and user ID, the password will automatically
be emailed to you.
How do I use the Automatic Login option?
You can select the Automatic Login option
while registering. This allows you to leave our website, close out of
the browser, or shut down the computer, and you will automatically be
logged in upon returning to our site. You will need to log back in only
if you log out.
If you decide not to select the Automatic
Login option, you will need to log in each time you close out of the
browser, shut down the computer, or log out.
If you decide to change the status of
your Automatic Login selection, you can do so by clicking the “Edit User
Info” link on the My Account page. Press the Submit button once you
have made your change.
Does Technical Controls use cookies on
this website?
You have the option to use a “cookie” to
store information for the purpose of an Automatic Login.
Which browsers are recommended to view
this website?
To optimize your online experience, we
recommend using Internet Explorer 5.5 and above, Netscape 6.1 and above,
AOL 6.0 and above.
SEARCHING FOR
PRODUCTS
How do I find an item if I do not know
the part number?
The best way to find an item when you do
not know any of the part number is to use the Product Specification
Guide
found on the left side of the homepage. Click on one of the product
categories: Fittings, Valves, Quick Couplings, Partek® PFA Products,
Regulators, or Pressure, Temperature and Flow. On the next page, please
choose the appropriate subcategory. From there, the website will walk
you through the process of picking product attributes. Once all of this
information has been entered, click Search. The next page will show you
a list of products that contain all the attributes you selected. From
this page, you can view pricing, availability, product details as well
as add items to your order form.
How do I find an item if I only know a
portion of the part number?
If you know a portion of a part number,
you can enter that information into the search box at the top left side
of the page. Select the appropriate search category: TC P/N, Competitor
P/N, Customer P/N, or Keyword. Please note that you must be logged into
your account to search for a customer part number. Click GO, and the
next page will show you a list of results that include the information
you entered.
Where can I
find technical product
information?
After you have found the desired item,
you can view product information by clicking on the part number. The
next page will give you technical product information including extended
descriptions, dimensional drawings, and specifications.
Will I need Adobe Acrobat to view the
technical product information?
Adobe Acrobat is not required to view all
technical product information. Some items, however, will have PDF files
that can be downloaded for additional information. If you do not have
Adobe Acrobat Reader, you can download the program to your computer for
free by clicking on the Acrobat icon.
Where can I find pricing
information?
After you have found the desired item,
you can view your customer pricing by entering a quantity and clicking
on the View Pricing and Availability link. Please note that you must be
logged into your account to view this information.
How is the product availability
calculated?
After you enter the desired quantity, our
website will tell you whether or not the item is in stock. If the item
is not in stock, the product availability will be calculated based on
the item’s lead time and shipping time from the manufacturer. The
availability does not account for the shipping time from sea-Port Technical
Controls to your destination.
ORDERING
INFORMATION
How do I place an order if I know the
part number?
There are a few methods to place an order
if you know the part number: Quick Order, Search, or Favorites.
You can place a Quick Order at the
Quick
Order or My Account tabs.
Enter the part number and quantity, and then click Add to Quick
Order. From this page you can view pricing and
availability or add the item to your order.
You can place an order using the Search
option at the top left side of the page. Select the appropriate search
category: TC P/N, Competitor P/N, Customer P/N, or Keyword. Type in the
part number and click GO. From this page you can view pricing and
availability or add the item to your order.
You can place a Favorites order at the
Favorites tab. Click on the Create a New Favorites List
link to create and
save a list of items you frequently order. From this page you can also
view, edit, or delete the list as well as add the list to your order.
Can I order using my company’s part
numbers?
Yes. Submit a list to customer service
that matches your part numbers to ours. If necessary, we can help you
do this. Once we have the list and upload the information, you will be
able to look for items using your part numbers.
Can I find all items sold by Technical
Controls?
The majority of our most frequently
ordered items are available online. Some of the nonstandard and special
order items we offer are not available online.
How will I know if my order was received?
Once you have completed the checkout
process and submitted your order, you will receive an email confirmation
that will contain the order details.
Can I change my shipping or billing
address online?
You can change your shipping address
online by logging in and visiting the My Account page. Click on the
Editing Your Shipping Addresses link to make the necessary changes.
You cannot change your billing address
online for security purposes. Please contact customer service at
TCCustomerService@sptcontrols.com
or call customer service to change your billing address. To contact Portland customer service directly, call 1-800-562-3295 or for the Tempe customer service call 1-888-627-4755.
How can I view my Order Form?
You can look at the items you have added
to your order at the Order Form tab. You can also make changes
to your order on this page.
How can I make sure I am not taxed if my
purchase is for resale?
If your purchase is for resale, you will
need to complete a resale certificate and send it to customer service.
Once this has been done, you can specify whether the items on your order
are taxable or not during the checkout process.
Can I pick up an order I’ve placed
online?
The Sea-Port Technical Controls will call counter
is located in Portland, Oregon and Tempe, Arizona. Customers in
these areas can pick up orders Monday through Friday, 8:00am to 5:00pm.
Please select the will call option under the delivery section at step 2
of the checkout process.
ORDER STATUS AND
TRACKING
Can I make changes to my orders online?
You cannot make changes to an order
online. It is difficult to make changes to an order before the parts
ship because most orders ship upon receipt. If you would like to try to
make changes to your order before it ships, contact customer service at
TCCustomerService@sptcontrols.com
. To contact Portland customer service directly, call 1-800-562-3295 or for the Tempe customer service call 1-888-627-4755.
Can I view my order history?
You can view any order you have placed
within the last six months from Sea-Port Technical Controls at the
Order History tab. You can also view the order details and shipments on this page.
How can I expedite an order?
You can expedite orders at the
Order
History tab. Click on the Ship Info link next to the order you want to
look at. This will bring up the Order Status Summary page. Next, click
on the Track link for the specific line item. This will bring up the
Order Status Detail page. Click on the Expedite link. Fill in the
appropriate information and click Send Email.
How can I track an order?
You can track orders at the
Order History tab. Click on the Ship Info link next to the order you want to look
at. This will bring up the Order Status Summary page. Next, click on
the Track link for the specific line item. This will bring up the Order
Status Detail page. Click on the UPS tracking number, and this will
bring you to the UPS online tracking system to give you the shipment status.
POLICIES
Cancellation Policy
Orders may
be cancelled only upon approval by Sea-Port Technical Controls and cannot be
cancelled online. A cancellation fee may apply.
If you would like to try to cancel an order, please contact customer service at
TCCustomerService@sptcontrols.com
. To contact Portland customer service directly, call 1-800-562-3295 or for the Tempe customer service call 1-888-627-4755.
For more information, please refer to the
Technical Controls Terms and Conditions of Sale.
Return Policy
To request a return, please contact
customer service at
TCCustomerService@sptcontrols.com
. To contact Portland customer service directly, call 1-800-562-3295 or for the Tempe customer service call 1-888-627-4755. Some items are not returnable such
as nonstandard or special order items. A return processing fee may
apply. For more information, please refer to the Technical Controls
Terms and Conditions of Sale.
Security
We have taken every precaution to ensure
that you have a safe experience with Sea-Port Technical Controls. We use
secure server software called SSL (Secure Sockets Layer), the industry
standard in internet security, to protect all sensitive information
online. SSL encrypts all the information you supply before it is sent
to us preventing the information from being read by a third party.
Your account number, user ID, and
password also help protect your personal information. Your password to
access our website should not be shared with anyone, and we recommend
that you change it frequently.
Privacy Policy
Sea-Port Technical Controls is committed to
protecting your privacy. You can be assured we will only use the
personal information you provide us to support your customer
relationship with Sea-Port Technical Controls. We will not sell, rent, or
release your information to outside organizations. Credit card numbers
are used only for processing payment and are not stored or used for
other purposes. |
